There was one available (Yea!) Upon arriving to the room we discovered that it was a TUB ONLY.who puts a tub only in an accessible room? I called down to the front desk and requested the room configuration that I booked - as DESCRIBED ON YOUR WEBSITE. Upon arriving, I inquired about an accessible room with a king bed and balcony. I decided to trust YOUR WEBSITE description and went ahead and booked the room.

I then wrote to you on Facebook and was told to call the reservation number.obviously that would do no good. Your agent replied 'I don't know, I have never been in those rooms'.I couldn't make the reservation based on that information. I called to make the reservation and asked that this be confirmed. YOUR WEBSITE describes the King Atrium rooms as have a jacuzzi tub WITH A SEPARATE shower. My husband had both hips replaced last year and requires a separate shower. We wanted a balcony overlooking the atrium so we could enjoy a glass of wine and the water below. This is a letter I wrote to Paragon.when I refer to 'your website' I am speaking of Paragon's Website NOT TripAdvisor.

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